Benefits of feedback
Feedback is a sensitive issue. It is important for skill development and is something that you will encounter throughout your studies and career. For a lot of people, the thought of giving or receiving feedback creates a lot of anxiety.
After participating in a simulation you might receive feedback from the educator, the patient (simulated patient or voice of manikin), or from your peers. This helps to increase your awareness of how you are perceived by others, and for you to understand how your skills are developing.
Being able to correct and refine your skill development as you progress through your studies helps you to eliminate poor technique or bad habits, and promotes positive behaviours and masterful technique.
The opportunity to receive feedback from the perspective of the patient is not one that you will have when working, so it is great to make the most of this opportunity while you are learning and improve your professional behaviours and communication skills.
Here are some tips on receiving feedback in simulations
When receiving feedback:
- Manage your initial emotional response – it is natural to feel defensive, try to stay calm and neutral.
- Concentrate on listening to what is being said and clarify any points to make sure you fully understand the feedback
- Stop and think! – Use this time to stay calm, be honest with yourself and think about the feedback you have received, and then formulate your response
In responding to feedback:
- Thank the person who provided the feedback
- If you have an alternative opinion, you may respectfully say so but make sure you use supporting facts to back up your opinion
- Try to reach agreement about the future course of action – ask for suggestions if required, and commit to following through.